Assistant Manager

Essential Functions/Key Responsibilities

• Deliver exceptional guest service
• Promote a positive and uplifting culture throughout the park
• Support sales culture, growth, and productivity objectives
• Maintain a healthy and safe environment for guests and team members by adhering to safety and sanitation standards
• Train new team members and inspire exemplary service and operational excellence
• Manage guest escalations and maintain brand expectations
• Maintain proper team member/employer relations and address any questions promptly, including disciplinary actions, recognition and performance
• Open and close the facility on specified weekdays and weekends
• Work successfully within diversity
• Work as a team with other management team members

Qualifications

• High School Diploma
• Supervisor level experience, preferably in the entertainment, hospitality, or retail industry
• Strong leadership, interpersonal, and conflict management skills, with the ability to inspire and manage a diverse team
• Soft sales skills
• Ability to communicate clearly and effectively in all situations
• Relate well to customers of all ages
• Great attitude and strong work ethic
• Maintain a cheerful, positive attitude with willingness to learn and take on new challenges
• Must be able to work flexible hours including nights, weekends and holidays
• Must have reliable transportation to and from work