Assistant Manager

Position Summary

The Assistant Manager supports the General Manager in overseeing daily park operations and ensuring a safe, clean, and fun environment for all guests. This is a hands-on leadership role responsible for supervising staff, enforcing safety and service standards, and assisting with scheduling, training, and guest experience initiatives. The Assistant Manager helps drive revenue through exceptional service, party and event support, and consistent execution of company goals while fostering a positive team culture.

Key Responsibilities

• Operational Support
• Aid in overseeing daily park operations, including opening and closing procedures, guest services, and shift execution to ensure smooth and efficient functioning.
• Lead by example on the floor, supporting and motivating team members. Provide on-shift training, guidance, and performance feedback to foster a positive and productive work environment.
• Ensure guests receive safe, clean, and memorable experiences. Respond to guest concerns promptly and professionally, resolving issues as needed.
• Team Leadership
• Support the GM with hiring, onboarding, training, and scheduling staff. Assist in managing timekeeping, attendance, and shift coverage.
• Inventory & Cash Handling
• Monitor inventory levels, restock supplies, and maintain accurate cash handling procedures. Ensure compliance with company standards.
• Safety & Events
• Enforce safety protocols, support compliance with company and industry standards, and assist in coordinating birthday parties, group events, and special activities.

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• 1–2 years of supervisory or team lead experience, preferably in entertainment, hospitality, retail, food service, or recreation
• Strong leadership and interpersonal skills with the ability to motivate and support a diverse team
• Excellent organizational, problem-solving, and multitasking abilities
• Passion for delivering outstanding guest service and creating memorable experiences
• Knowledge of food safety and sanitation standards (ServSafe certification required)
• Comfortable using Microsoft Office Suite and point-of-sale (POS) systems
• Ability to work flexible hours, including evenings, weekends, and holidays
• Reliable transportation to and from work

Core Competencies

• Guest Focus – Models guest-first behavior, delivers excellent service, anticipates needs, and ensures positive experiences on every shift.
• Team Leadership – Supports the GM by guiding, motivating, and coaching team members. Recognizes achievement and helps develop future leaders.
• Accountability – Takes ownership of shift-level performance, including safety, service, and compliance with company standards.
• Adaptability – Responds effectively to changes in operations, staffing, or guest needs, maintaining a positive and solution-focused approach.
• Safety & Compliance – Enforces safety protocols and food safety guidelines, ensuring team members follow all rules and regulations.
• Communication – Communicates clearly and professionally with guests, team members, and leadership to maintain alignment and smooth daily operations.

Physical Requirements

• Ability to stand and remain active on your feet for extended periods of time (up to 6–8 hours per shift).
• Ability to walk, climb stairs, bend, stoop, reach, and stretch while supervising attractions and assisting guests.
• Ability to lift and carry up to 25 lbs. (e.g., restocking supplies, moving equipment, assisting with party/event setups).
• Ability to respond quickly in emergency situations, including moving rapidly across attractions.
• Comfortable working in a loud, fast-paced environment with flashing lights and high guest activity.
• Ability to communicate clearly with guests and team members in a noisy environment.

About Slick City Action Park

Slick City Action Park is the world’s first and only indoor slide and action sports park designed for all ages. We’re redefining family entertainment by combining massive slides, sport courts, and thrilling attractions into one high-energy destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and creating safe, adrenaline-filled fun for every guest. Join our dynamic team, where unforgettable experiences are made every day. Guided by our core values—Delight the Customer, Be Pioneers, Be Hungry, and Be Bold—we deliver thrilling memories while pushing the limits of creativity and fun.