Assistant Manager

Position Responsibilities

• Work closely with Regional Manager to conduct oversight and act as checks and balances for accurate visit processing of client care scheduling.
• Engage with initial and ongoing training of Southern Caregivers EVV Scheduling Software (AxisCare) and implement processes into daily routine for office team.
• Maintain schedule of clients. Once office is maintaining regular weekly hours of 800, participate in call rotation with scheduling team to maintain intimate knowledge of current scheduling practices.
• Assign new clients and leads based on hours, recent intake load, & current open shifts.
• Completes all new contractor orientations and maintains caregiver roster until scheduling team is added, after which Assistant Manager will oversee and assist with contractor orientations.
• Track and maintain all active caregiver credentials.
• Counsels on and troubleshoots visit issues requiring escalation or troubleshooting outside of their ability.
• Maintain an open line of communication with Regional Manager regarding all client-related escalations.
• Educate team on how to identify areas requiring escalation and methods of troubleshooting.
• Assist scheduling team with staffing difficulties and evaluate for hiring needs.
• Aid in hiring, evaluations, and disciplinary actions of team members with Regional Manager.
• Assist Regional Manager in weekly office meetings with Parent Office and oversee the participation of onsite team.
• Acts as liaison with payer source contact(s) for updates on client status: sends appropriate follow-up correspondence for all VA or AR Choices clients.
• Track and follow-up with all Authorizations.
• Troubleshoot Authorization issues as needed.
• Oversees/directs PCA training program for caregivers.
• Directs staff toward the appropriate use of community resources.
• Complete all full review of all visits prior to Regional Manager completing invoicing process.
• Maintain active client roster by reviewing the status of any client’s out of the home and update scheduling staff of new findings: hospitalizations, in-patient facilities, etc.
• Escalate issues or out of home status to Quality Director and copy Regional Manager.

Qualifications

• Must exhibit proficient knowledge in Southern Caregivers Policies and Procedures.
• Must exhibit proficient knowledge in the State of Arkansas Rules and Regulations as provided by leadership.
• Must have the ability to demonstrate self-confidence, a positive attitude and commitment with respect to goal achievement.
• Must be organized, team driven but able to work independently, uphold Southern Caregivers’ standards and integrity.
• High school diploma or equivalent.
• Has a clear criminal background screening.