Assistant Manager

GENERAL DUTIES OF POSITION

Manage daily operations of satellite office, supports Regional Manager with staff oversight and client care coordination.

Maintains quality of client services in accordance with the Agency’s objectives and policies and State and Federal Regulations.

Position Responsibilities

• Work closely with Regional Manager to conduct oversight and act as checks and balances for accurate visit processing of client care scheduling.
• Engage with initial and ongoing training of Southern Caregivers EVV Scheduling Software (AxisCare) and implement processes into daily routine for office team.
• Maintain schedule of clients. Once office is maintaining regular weekly hours of 800, participate in call rotation with scheduling team to maintain intimate knowledge of current scheduling practices.
• Assign new clients and leads based on hours, recent intake load, & current open shifts
• Completes all new contractor orientations and maintains caregiver roster until scheduling team is added, after which Assistant Manager will oversee and assist with contractor orientations.
• Track and maintain all active caregiver credentials.
• Counsels on Referral Process: receives, evaluates, and enters initial referral information. Including but not limited to: Evaluation of payment via insurance eligibility or client private pay abilities, entering complete lead information into AxisCare, assigning intake to Intake Nurse, overseeing completion of intake in a timely manner according to Southern Caregivers Intake Procedures – including all appropriate documents, follow-up on processing of request for service and converting lead to active client.
• Closely monitor Real Time View in AxisCare, addressing any potential areas of concerns using tools such as the Conflicts filter 1 at a time.
• Aid scheduling team with any visit issues requiring escalation or troubleshooting outside of their ability.
• Maintain an open line of communication with Regional Manager regarding all client-related escalations. Educate team on how to identify areas requiring escalation and methods of troubleshooting.
• Provide all training for office staff and ensure team has tools needed to complete their responsibilities.
• Aid scheduling team with staffing difficulties and evaluate for hiring needs.
• Aid in hiring, evaluations, and disciplinary actions of team members with Regional Manager.
• Absorb Regional Manager’s role in weekly office meetings with Parent Office and oversee the participation of onsite team.
• Acts as liaison with payer source contact(s) for updates on client status: sends appropriate follow-up correspondence for all VA or AR Choices clients. (9511)
• Track and follow-up with all Authorizations. Troubleshoot Authorization issues as needed.
• Oversees/directs PCA training program for caregivers. Directs staff toward the appropriate use of community resources.
• Complete all full review of all visits prior to Regional Manager completing invoicing process.
• Maintain active client roster by reviewing the status of any client’s out of the home and update scheduling staff of new findings: hospitalizations, in-patient facilities, etc. Escalate issues or out of home status to Quality Director and copy Regional Manager.

Qualifications

• Exhibit proficient knowledge in Southern Caregivers Policies and Procedures
• Exhibit proficient knowledge in the State of Arkansas Rules and Regulations as provided by leadership
• Ability to demonstrate self-confidence, a positive attitude and commitment with respect to goal achievement
• Organized, team driven but able to work independently, uphold Southern Caregivers’ standards and integrity
• High school diploma or equivalent
• Clear criminal background screening