Assistant Manager

About the role

Reporting to the General Manager, the Assistant Manager will be responsible for oversight of club operations and guaranteeing positive member experience while ensuring financial stability of the club. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone®.

Responsibilities

• Provides operational support to General Manager through team development and analysis of key business metrics that drive profit.
• Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.
• Monitor staff to ensure each employee is providing "+1 service". Seek out opportunities to assist staff with areas of difficulty or concern.
• Greet members & facilitate club tours at the highest level, to drive business and lead by example.
• Be responsible for a timely, professional and solution-oriented response to member service submissions.
• Ensure proper opening and closing of the club.
• Be accountable for your team's knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy).
• Support manager with scheduling to meet hours determined by payroll grid.
• Clean gym and equipment daily. Teach your team how to properly check the facility and clean their assigned area to ensure highest level inspection.
• Take pride in the appearance of your gym. Work with staff to have them also believe that this is a representation of your team. That is how we achieve optimal results.
• Foster a culture of adaptability by encouraging open communication, collaboration, and experimentation with new ideas.
• Be a champion of change. We are always introducing new systems and processes. Lead change-management efforts and guide teams through transitions with clarity and confidence.
• Support the General Manager with hiring, onboarding, scheduling, payroll preparation, inventory management, and KPI-driven initiatives, including tracking performance metrics and assisting with scorecard updates.

Skills

• Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.
• Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.
• Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans. Seek guidance when necessary to ensure the best outcomes.

Physical demands

• Ability to stand for extended periods during shifts.
• Frequent walking throughout the facility.
• Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
• Reaching, bending, and kneeling as needed for stocking and cleaning tasks.
• Ability to work in a busy, noisy fitness environment.
• Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.