Assistant Manager

About the Role

As an Applebee's Assistant Manager, you will be engaged in all aspects of the day-to-day operations at the restaurant. You are responsible for getting guests and staff passionate about their experience every day at Applebee's. You will need to be a team leader, excellent problem solver, handle stress, and rise above. You will work hard but have an outstanding time doing it!

Responsibilities

• Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
• Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.
• Ensures the immediate response and correction of all verbal guest complaints to self and staff.
• Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.
• Maintains departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
• Effectively schedules employees to meet sales demands.
• Maintains effective safety and security programs.
• Promotes and leads restaurant organization, cleanliness, and sanitation.
• Performs routine maintenance and immediately reports to the General Manager/Area Director any needed repairs.
• Promotes quality recruitment and referrals of potential team member and management candidates.
• Promotes Flynn | Applebee's training procedures for new managers.
• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings, and implementation of company policy and training systems.
• Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.
• Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
• Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
• Assures compliance with company policies, practices, and procedures.
• Responsible for controlling costs in assigned department.
• Compliance with local, state, and federal laws, regulations, and guidelines.
• Drives bi-weekly/weekly food and liquor inventories at the AD/GM's request and is accountable for completion.
• Responsible for preparing and submitting accurate daily paperwork.
• Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.
• Provides a role model for managers and employees.
• Develops self on all store-related technology.
• Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant, including cooking on the line, expo, seating guests, bartending, etc.
• Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Qualifications

• At least 2-3 years of restaurant management experience.
• Serve Safe Food and Serve Safe Alcohol Certifications are a plus.

Physical Standards

• Must have the ability to work various shifts, including weekends.
• Stand and exert well-paced mobility for up to ten (10) hours in length.
• Safely lift pots, pans, glassware, boxes, etc., up to 50 pounds in weight.
• Read and write to facilitate communication.
• Must possess finger and hand dexterity for using small tools and equipment.

Pay

Average annual earnings based on a 50-hour week: $65,000-$80,000.