Assistant Manager

About the Role

Express is seeking an Assistant Manager to join our team at the Friendly Center store. The Assistant Manager assists the Store Manager in supervising store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

Responsibilities

• Assists in developing, inspiring, and retaining top talent
• Maintains a positive work environment, encouraging high store morale and a "one team" mentality
• Coaches, teaches, and trains Sales Associates for effective job performance
• Partners with the Store Manager to identify high-performing Sales Associates for growth opportunities
• Assists in the hiring process for Sales Associates by participating in interviews and providing feedback
• Supports the Store Manager's analysis of the business and helps execute/communicate clear action plans
• Assists in overseeing daily store operations and executing action plans to optimize results
• Ensures sales floor coverage to meet customer expectations
• Oversees merchandise flow, including shipment, replenishment, and omnichannel operations
• Maintains adherence to Company Policies and ensures the safety of associates and customers
• Manages the execution of the store strategy to achieve performance goals
• Leads associates in executing merchandising strategies, operations, loyalty programs, and company initiatives
• Supports a store environment focused on delivering a great in-store experience
• Greets and assists customers, shares product information, promotions, and loyalty programs
• Resolves customer complaints and identifies the source of issues
• Acts as the customer experience leader and creates action plans to improve performance
• Maintains visual standards to create a positive in-store experience

Requirements

• High School or Equivalent education
• 1-3 years of relevant job experience
• Proficiency in using technology (iPad, registers)
• Strong customer service skills
• Availability to work nights, weekends, and non-business hours
• Ability to meet physical requirements

Qualifications

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Minimum of two years relevant experience
• Prior sales management experience

Benefits

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security, including:

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance. Part-time associates may also be eligible for paid sick leave, public health emergency leave, 401(k) participation, merchandise discounts, and voluntary benefits through YouDecide.

Note: Actual compensation is dependent upon factors including work location, education, skills, and experience. Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas for this position.