Assistant Manager

About the role

The Assistant Team Leader (ATL) oversees all aspects of textile and hard goods production within the store. This role requires managing a team, ensuring production quotas are met, and performing various administrative duties.

Responsibilities

• Hires, trains, develops, supervises, and evaluates team members within Goodwill policies and procedures.
• Ensures 100% world-class customer service and exceptional donor service.
• Schedules and conducts performance reviews for team members.
• Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.
• Maintains production quotas and ensures quality and quantity of textile and hard goods produced.
• Maintains compliance with CARF and CPSC standards.
• Performs in-service and related training as assigned.
• Attends in-service and related training as assigned.
• May be asked to participate in activities outside of Goodwill.

Qualifications/Competencies

• High School education or equivalent.
• College education or equivalent of five (5) years in retail management preferred.
• Previous retail and/or stock handling experience preferred.
• Working experience with people who have disabilities and/or previous Goodwill experience preferred.
• Ability to calculate figures and amounts, apply concepts of basic algebra and geometry.
• Basic computer skills including MS Word, Excel, and Outlook.
• Experience utilizing a POS system.
• Knowledge of product recalls and acceptable donated goods.
• Skilled in maintaining inventory, sales, and store records.
• Ability to effectively supervise, train, develop, and mentor team members.
• Knowledge of textile and hard goods articles related to quality and classification.
• Ability to read, write, speak, and understand the English language.

Special Requirements

• Available to work evenings and weekends.
• Reliable transportation.

Physical and Environmental Requirements

• Regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Vision abilities required include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
• Able to bend, reach, and stand for extended periods of time.
• Able to perform tasks that require repetitive motion, i.e., tagging or hanging clothes.
• Manual dexterity is required.
• Perform work outside and inside; exposure to weather conditions, i.e., dust, dirt, rain, noise.
• The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment).

Language Ability

• Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write reports and correspondence.
• Ability to speak effectively before groups.

Reasoning Ability

• Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Special Conditions of Employment

• Special Conditions of Employment (e.g., physical or environmental requirements, irregular work schedule, required license or certification, background check)