Assistant Manager

About the role

LubeZone is seeking an Assistant Manager who thrives in a fast‑paced shop environment, can lead a crew, impress drivers, and turn a routine oil change into a larger ticket. This role combines operational oversight with direct sales responsibility, offering the opportunity to earn well above base pay through sales spiffs and performance incentives.

Responsibilities

• Lead your shift: direct and support teammates so every service meets LubeZone standards and policies.
• Drive sales: talk with drivers and fleet customers about recommended services, provide accurate quotes, and grow the average ticket through honest recommendations.
• Build customer relationships: greet drivers, keep wait times short, and resolve concerns and complaints on the spot.
• Back up the Location Manager: step in to run the location when the Location Manager is away.
• Keep the schedule covered: help build work schedules, track paid time off and absences to ensure bays are always staffed.
• Maintain safety and cleanliness: uphold a safe, respectful, and healthy work environment and report safety incidents immediately.
• Handle the details: support inventory, stocking, work order accuracy, and end‑of‑shift wrap‑up.
• Pitch in on the floor: jump in on services when the bays get busy.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• 1+ years of experience in a supervisor, shift lead, or assistant manager role in retail, automotive service, quick lube, or a similar fast‑paced customer‑focused business.
• A proven record in sales: hitting goals, upselling, or growing average ticket size.
• Strong communication skills and the ability to calmly resolve customer problems and complaints.
• Good troubleshooting and problem‑solving skills.
• Comfortable working in a shop environment and ready to jump in on the floor when it’s busy.

Preferred Qualifications

• Experience with class 6, 7, and 8 semi‑truck maintenance or lubrication.
• Background in truck stops, fleet service, or heavy‑duty parts and service sales.
• Experience with scheduling, inventory, or point‑of‑sale systems.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Life and disability insurance.
• Paid time off.
• Employee assistance program.
• Performance Incentive Plan plus sales spiffs.
• Opportunity to grow into a General Manager role as LubeZone expands.

Pay

• $23.00 per hour base pay.
• Sales spiffs on top of base earnings – strong sellers can make significantly more.
• Performance Incentive Plan tied to location results.
• Overall compensation range noted as $20.00–$23.00 per hour.

Schedule

Full‑time position.