Assistant Manager

Duties and Responsibilities

• Work with Rider Experience Specialists to ensure pricing and promotional events and activities are clear
• Assist with managing the weekly schedule for maximum sales/profit (monitoring class attendance)
• Assist with the day-to-day operations of the studio. Must be proficient in using MindBody, Club Ready, Fitmetrix and Lead Speak software.
• Increase top line revenue by growing client attendance (new triers) and client retention (frequency).
• Identify new riders in each class and ensure they get special attention.
• Offer new riders packages.
• Identify existing customers who are low on their rider packages and help them renew/upsell.
• Provide high level customer service to CycleBar clients, handling customer requests or concerns in a positive and timely manner.
• Greet all customers entering the studio and develop relationships with recurring riders.
• Respond to customer emails and inquiries in a timely manner.
• Drive non-ride revenue (retail sales)
• Assist Studio Manager to execute marketing initiatives, event planning and charity rides within the studio.
• Cook up offsite events
• Identify charity event opportunities and assist with coordinating the marketing and execution of those rides
• Participate in photo shoots
• Actively engage on CycleBar social media sites

Compensation & Benefits

• Competitive Pay
• Complimentary CycleBar Classes at Studio