Assistant Manager

About the role

The Assistant Manager role involves assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience and financial success for the club.

Responsibilities

• Achieve or exceed individual sales goals, contributing to club monthly and yearly goals.
• Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answering phones in a friendly manner, assisting callers with a variety of questions, checking members into the system, new member sign-ups, facilitating all member requests, issues, and questions, assisting in overseeing cleanliness and maintenance of the facility, assisting in ordering supplies using specific budgets based on club requirements, assisting in tracking statistics and reports (weekly, monthly, and annually), and assisting in backup support for any employee who is absent.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.