Assistant Manager

About the role

The Assistant Manager oversees gym operations to ensure an exceptional "Judgement Free" member experience and financial success. They must be available for a full-time schedule that may include evenings, weekends, and holidays.

Responsibilities

• Achieve or exceed individual sales goals and contribute to club goals.
• Recruit, hire, train, and develop a high-performing staff.
• Maintain a welcoming atmosphere and ensure staff follow superior customer service guidelines.
• Manage staff and provide backup support to the Club Manager.
• Schedule and supervise staff.
• Member service oversight - Ensure staff provides a superior customer experience.
• Resolve or escalate employee issues or concerns.
• Handle front desk activities including answering phones, checking members in, new member sign-ups, and facilitating requests.
• Oversee cleanliness and maintenance of the facility.
• Order supplies and track statistics and reports.
• Support staff during absences.

Qualifications

• Must be 18 years old or older.
• Passion for helping others and excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Physical Demands

• Continual standing and moving throughout the club.
• Continual communicating in person or on the phone.
• Lift up to 75 pounds.
• Encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting.

Competencies

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Learning & Growth
• Drives Continuous Improvement
• Champions CORE values

Pay

The Assistant Manager's pay range is determined based on relevant skills, years and depth of experience, performance history, market competitiveness, geographic economic conditions, such as cost of living and local wage benchmarks.