Assistant Manager

About the role

The Assistant Manager oversees gym operations to ensure an exceptional "Judgement Free" member experience and financial success. Full-time position, with potential for extended hours including evenings, weekends, and holidays.

Responsibilities

• Achieve or exceed individual sales goals and contribute to monthly and yearly club goals.
• Recruit, hire, train, and develop a high-performing staff of Member Service Representatives, Trainers, and Custodians.
• Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager.
• Schedule and supervise staff, oversee member service, resolve or escalate employee issues, and handle front desk activities.
• Track statistics and reports, and assist in ordering supplies and managing cleanliness and maintenance.

Qualifications

• Must be 18 years old or older.
• Passion for helping others and commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR certification preferred.
• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Physical Demands

• Continual standing and moving throughout the club.
• Continual communicating in person or on the phone.
• Lift up to 75 pounds.
• Encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting.

Competencies

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Learning & Growth
• Drives Continuous Improvement
• Champions CORE values

Pay

The Assistant Manager's pay range is determined based on a combination of relevant skills, years and depth of experience, performance history, market competitiveness, and geographic economic conditions such as cost of living and local wage benchmarks.