Assistant manager

General Function / Summary

The Assistant Store Manager serves as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, part of the CNG Holdings, Inc., family of companies. They are responsible for providing excellent customer service and regulatory compliance.

Duties

• Serve and educate customers on the product portfolio by presenting options that meet their needs.
• Escalate unresolved issues to the store manager, DDO, and corporate office.
• Answer telephone inquiries and perform outbound customer sales, courtesy, and collection calls.
• Interact with customers through active listening, confirming or clarifying information, and addressing complaints.
• Handle and count currency, cash, and coins, balancing receipts, and resolving discrepancies.
• Process transactions accurately according to company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly I Agree timely.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal/written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Own personal reliable transportation compliant with company policy
• Valid Driver’s License and valid Automobile Insurance
• Ability and willingness to consistently live and embrace core values of accountable, inclusive, transparent, and focused

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodation

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

• CNG Holdings Inc. is a respected leader in the financial services industry, offering convenient and accessible financial products and services.
• We strive to help and educate our customers, building long-term relationships and making a difference in their lives and communities.
• We are committed to diversity and inclusivity, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.