Assistant Manager

Key Responsibilities

• Support the day-to-day management of CTR Food Works floor operations.
• Maintain an active, visible presence on the floor during service.
• Help oversee the flow of guests, service, cleanliness, and general operations across the property.
• Work directly with restaurant managers, owners, and bar managers to keep communication strong and service running smoothly.
• Assist with problem-solving during service, including guest issues, operational bottlenecks, staffing gaps, and vendor coordination.
• Help ensure all areas are operating efficiently, professionally, and in alignment with company standards.
• Monitor the overall guest experience and step in quickly to resolve concerns.
• Support bar and restaurant teams during peak hours and high-volume periods.
• Help manage and direct support staff, floor staff, and other operational team members.
• Assist in training, coaching, and holding staff accountable to service and operational standards.
• Ensure cleanliness, organization, safety, and readiness across guest-facing areas.
• Coordinate opening, shift change, and closing procedures.
• Communicate clearly with leadership regarding service issues, staffing concerns, maintenance needs, and daily operational updates.
• Support execution of special events, large-scale activations, private events, and high-traffic weekends.
• Aid in enforcing company policies, service expectations, and safety procedures.
• Aid in incident response, de-escalation, and decision-making in fast-moving situations.
• Maintain strong awareness of the entire property, not just one outlet or department.

Qualifications

• Minimum of 5 years of restaurant management experience required.
• Bar experience preferred.
• Strong experience in a high-volume hospitality environment.
• Proven ability to lead teams and manage busy service floors.
• Strong communication and problem-solving skills.
• Highly organized with strong attention to detail.
• Comfortable working directly with multiple stakeholders, including restaurant managers, owners, and bar managers.
• Ability to remain calm, professional, and decisive under pressure.
• Strong guest service instincts and conflict-resolution skills.
• Able to multitask and prioritize quickly in a complex environment.
• Dependable, professional, and team-oriented.
• Must be available to work nights, weekends, holidays, and peak business periods.

Preferred Skills And Traits

• Strong floor leadership and presence.
• Ability to see the bigger picture while still handling immediate operational needs.
• Comfortable managing multiple vendors or concepts within one shared space.
• Strong sense of urgency and follow-through.
• Able to hold teams accountable while maintaining professionalism.
• Experience working in large-scale hospitality venues, food halls, bars, restaurants, or event-driven spaces.
• Strong understanding of guest flow, service standards, cleanliness, and floor execution.
• Able to communicate effectively with both front-line staff and leadership teams.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to move quickly through a large property during service.
• Ability to lift and carry supplies or equipment as needed.
• Ability to work in a loud, crowded, high-energy environment.