Assistant Manager

Core Responsibilities

• Serve as the manager on duty while actively working alongside the team on the floor
• Step into any position needed — bar, register, drive-thru, food prep, or support — to keep operations running smoothly
• Ensure all team members are on task and delivering the level of service and warmth Charlotte's is known for
• Address customer concerns, process refunds without hesitation, and resolve issues with professionalism and care
• Maintain cleanliness, ambiance, music, and overall atmosphere to uphold Charlotte's welcoming environment
• Enforce handbook policies including dress code, punctuality, and conduct standards — by example first
• Open or close the location as needed, including securing the building and arming the alarm system
• Debrief with the Location Manager after each managed shift, communicating any incidents or noteworthy updates

Cross-Training & Operational Proficiency

• Be fully cross-trained and able to confidently perform in all positions, including:
• Barista & espresso bar — crafting drinks to Charlotte's quality standards with consistent presentation
• Register & customer-facing service — handling transactions, phone inquiries, and in-person interactions
• Drive-thru operations (Hartig & Cedar Cross locations)
• Food preparation and kitchen support (Cedar Cross & White Street locations)
• Opening and closing procedures for all applicable locations
• Training support — modeling correct techniques and standards for newer team members
• Willingness to cross-train at multiple locations as operational needs require

Inventory Management

• Conduct regular inventory counts for supplies, coffee products, food items, and merchandise
• Track inventory levels and flag low-stock items to prevent shortages during service
• Communicate inventory needs to the Location Manager or ownership in a timely manner
• Assist with receiving orders — verifying accuracy against purchase orders and logging new stock
• Identify patterns of waste or discrepancy and recommend corrective measures
• Maintain organized and properly labeled storage areas in accordance with health and safety standards

Management Meetings

• Attend scheduled management meetings — location-specific and all-staff
• Prepare with updates on floor operations, team dynamics, and inventory status
• Contribute ideas and feedback to improve operations, team experience, and customer service
• Support and follow through on all decisions made during management meetings

Qualifications

• Demonstrated reliability, punctuality, and a track record of showing up — especially when it counts
• Proven ability to work in a fast-paced environment while maintaining composure and quality
• Strong communication skills with customers, coworkers, and management at all levels
• Genuine commitment to Charlotte's mission and core values — not just familiarity with them
• Ability and willingness to be cross-trained in and perform all team member positions
• Organizational skills and comfort with counting, tracking, and managing inventory
• Prior coffee shop or food & beverage experience preferred; Charlotte's experience a plus
• Food Handler card (required upon hire if not already obtained)