Assistant Manager

About the role

The Assistant Manager assists with the overall administration of the gourmet restaurant operation. Ensures consistent, high-quality service standards are maintained and implements training programs to enhance the personalized guest experience. Manages scheduling, payroll, and employee relations.

Responsibilities

• Prepares schedules and staffing guides for the dining room.
• Maintains payroll costs within budget.
• Fulfills health and safety requirements.
• Develops and implements training programs for high-quality guest service.
• Accurately documents employee work history and prepares necessary paperwork.
• Takes restaurant reservations and ensures accurate booking levels.
• Collaborates with the Area Chef to maintain service and food quality standards.
• Ensures compliance with collective bargaining agreements.
• Handles employee and guest concerns.
• Performs other duties as assigned.

Requirements

• Basic reading, writing, and arithmetic skills.
• Ability to read, write, speak, and understand English.
• Minimum of 3 years food and beverage supervisory experience preferred.
• Strong communication skills, including the ability to train, motivate, and coach in a team environment.
• Excellent interpersonal, customer service, leadership, and problem-solving skills.
• Must be at least 21 years old and able to obtain all required permits.
• Must be able to work under stress and tolerate secondary smoke and high noise levels.
• Must demonstrate the ability to maintain consistent, high-quality guest service levels.