Assistant Manager

About the role

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are seeking an Assistant Manager to support the company’s mission of providing preeminent eye care in our communities. This role assists the General Manager with promotions, merchandise ordering, and all operational aspects of running the business, while also hiring and training sales associates.

Responsibilities

• Assist the general manager in organizing, planning, and implementing strategies to drive growth and efficiency of store operations.
• Coordinate operations and ensure schedules are received to meet staff coverage objectives.
• Supervise and motivate staff to meet and exceed store goals.
• Monitor retail operating costs, budgets, and resources.
• Support the recruitment process for open roles in the store and assist with training & development.
• Ensure staff are well versed in Big City Optical’s value proposition and comfortable communicating it with clients.
• Communicate with clients and evaluate their needs and specifications.
• Proactively listen to clients and look for opportunities to exceed their expectations.
• Assist clients with frame selection and educate on lens options.
• Ensure store operations adhere to company policies and guidelines.
• Participate in off-hours inventory count work as needed.
• Create reports, analyze, and interpret retail data to assist the General Manager with District Reporting.
• Process payments and maintain order and patient care systems as required.
• Additional responsibilities as assigned to support the overall success of the store.

Requirements

• High School diploma or equivalent experience.
• Experience in retail service or sales.
• Experience working in an optical dispensary (required).
• Excellent customer service skills.
• Proficiency in office productivity technologies (Microsoft, G-Suite, etc.) and ability to learn new technologies for day-to-day patient and business transactions.
• Ability to effectively train and motivate sales associates.
• Excellent organizational, collaboration, problem-solving, project management, and communication skills.
• Ability to stay on top of industry trends.
• Adhere to company policies on attendance, dress code, and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
• Multilingual (English and Spanish) preferred but not required.

Work Environment

The work environment includes typical retail and office settings. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Frequently required to stoop, kneel, crouch, climb, or crawl.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.

Pay

$22-25 per hour

Benefits

• Incentive Plan Participation
• Company-subsidized Medical Insurance
• Company-subsidized Dental Insurance
• Company-paid Short Term Disability insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan