Assistant Manager

Assistant Manager Duties and Responsibilities

• Aid the General Manager in organizing, planning, and implementing strategies to drive growth and efficiency of the store operations.
• Coordinate operations and ensure schedules are received to meet staff coverage objectives.
• Supervise and motivate staff to meet and exceed store goals.
• Maintain retail operating costs, budgets, and resources.
• Support the recruitment process for open roles in the store and assist with training & development.
• Ensure staff are well versed in Big City Optical’s value proposition and are comfortable communicating and evangelizing it with clients.
• Communicate with clients and evaluate their needs and specifications.
• Proactively listen to clients and look for opportunities to exceed their expectations.
• Aid clients with frame selection.
• Educate on lens options.
• Ensure the store operations adhere to the company’s policies and guidelines.
• Participate in off hours inventory count work as needed.
• Create reports, analyze, and interpret retail data to assist the General Manager with District Reporting.
• Process payments and maintain order and patient care systems as required.
• Add additional responsibilities as assigned to support the overall success of the store.

Requirements

• High School diploma or equivalent experience.
• Experience in retail service or sales.
• Excellent customer service.
• Proficiency in office productivity technologies (Microsoft, G-Suite etc.) and the ability to learn and use new technologies for day-today patient and business transactions.
• Ability to effectively train and motivate sales associates.
• Excellent organizational, collaboration, problem-solving, project management and communication skills.
• Ability to stay on top of industry trends.
• Adhere to company policies on attendance, dress code and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
• Experience working in an optical dispensary (required).
• Multilingual (preferred but not required - fluent in English and Spanish).

Work Environment

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is frequently required to stoop, kneel, crouch, climb-up or crawl.
• The employee must regularly lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.

Pay and Benefits

• Pay: $22-25 per hour.
• Benefits: Incentive Plan Participation, Company subsidized Medical Insurance, Company subsidized Dental insurance, Company paid Short Term Disability insurance, 401(k) with 10% match, Paid time off, Employee discount plan.