Assistant Manager

Job Requirements

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive and inclusive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures compliance with all banking laws and regulations.
• PARTNERS WITH BRANCH MANAGEMENT TEAM TO ENSURE ACHIEVEMENT OF BRANCH GOALS

Must Haves

• Bachelor’s degree or equivalent work experience
• One year of experience in a retail banking environment
• One (1) year of management experience
• Advanced proficiency with Word and Excel
• Possesses an NMLS ID or meets the NMLS licensing requirements

Preferred to Have

• Thorough knowledge of the bank’s products and services
• Thorough knowledge of bank regulations and policies