Assistant Manager

About the role

An Assistant Restaurant Manager supports the Restaurant Manager, Shift Leaders, and Team. They perform all duties of the Restaurant Manager in their absence, generally managing on their days off and working opposite shifts.

Responsibilities

• Lead team meetings, along with the Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, and certify team and shift lead staff
• Ensure Brand standards, recipes, and systems are executed
• Create and maintain a guest-focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals, and results to restaurant team members
• Execute along with the RM, new product rollouts including training, marketing, and sampling where applicable
• Execute Point of Purchase in-store setup per Brand standards
• Control costs to help maximize profitability
• Support the RM in completing the weekly labor schedule to ensure all shifts are staffed to meet guest demand and service standards
• Support the RM in assigning staff and deployment
• Support the RM in completing supplier and other vendor orders
• Manage cash in the restaurant and ensure team members are following franchisee’s cash management policies
• Ensure the facility meets all standards and is rush-ready at all times
• Manage restaurant budget as determined by the Franchisee
• Assist in the performance appraisal process for the team and shift leads
• Coach restaurant team members to drive sales, improve profitability, and enhance guest satisfaction
• Understand and work to meet all key performance indicators such as sales goals, labor and cost of good percentages, and speed of service goals

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management skills
• Previous leadership experience in retail, restaurant, or hospitality

Qualifications

• Good analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On-time, demonstrates honesty, and maintains a positive attitude
• Willingness to learn and embrace change
• Able to train and develop a team
• Guest-focused
• Time management skills
• Problem-solving abilities
• Motivates others

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Knowledge of Dunkin' Donuts standards and procedures

Benefits

Not specified

Pay

Not specified

Schedule

Not specified