Assistant Manager

About the role

An Assistant Restaurant Manager supports the Restaurant Manager, Shift Leaders, and Team. They take on responsibilities normally handled by the Restaurant Manager, particularly during their absence.

Responsibilities

• Lead team meetings, alongside the Restaurant Manager
• Oversee Brand Training Programs, scheduling, training, validating, and certifying staff
• Ensure Brand standards, recipes, and systems are executed
• Create and maintain a guest-focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals, and results to the restaurant team
• Execute along with the Restaurant Manager on new product rollouts, including training, marketing, and sampling
• Maintain Point of Purchase instore setup according to Brand standards
• Control costs to help maximize profitability
• Support the Restaurant Manager in completing the weekly labor schedule to ensure all shifts are staffed to meet guest demand and service standards
• Assign staff and deploy them as needed
• Support the Restaurant Manager in completing supplier and other vendor orders
• Manage the restaurant budget as determined by the franchisee
• Ensure the facility meets all standards and is rush-ready at all times
• Manage cash in the restaurant and ensure team members follow the franchisee’s cash management policies
• Assist in the performance appraisal process for the team and shift leads
• Coach team members to drive sales, improve profitability, and enhance guest satisfaction
• Understand and work towards meeting key performance indicators such as sales goals, labor and cost of goods percentages, and speed of service goals

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management skills
• Previous leadership experience in retail, restaurant, or hospitality

Qualifications

• Good analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On-time, demonstrates honesty, and maintains a positive attitude
• Willingness to learn and embrace change
• Able to train and develop a team
• Guest-focused
• Effective time management
• Problem-solving skills
• Motivates others

Skills

• Leadership
• Training and Development
• Customer Service
• Financial Management
• Time Management
• Problem Solving

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Additional Information

Dunkin' Donuts was founded in 1950 by Bill Rosenberg in Quincy, Massachusetts. The company has since grown to become the world's leading baked goods and coffee chain, serving more than 3 million customers daily. Dunkin' Donuts offers a variety of donuts, coffee beverages, bagels, and other baked goods.