Assistant Manager

About the role

An Assistant Restaurant Manager supports the Restaurant Manager, Shift Leaders, and Team. They perform all duties of the Restaurant Manager in their absence, generally managing on their days off and working opposite shifts.

Responsibilities

• Lead team meetings, along with the Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals and results to restaurant team members
• Execute along with the RM, new product rollouts including training, marketing and sampling where applicable
• Execute Point of Purchase instore set up per Brand standards
• Control costs to help maximize profitability
• Support RM in the completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment
• Support RM in the completion of supplier and other vendor orders
• Manage cash in restaurant and ensure team members are following franchisee’s cash management policies
• Ensure the facility meets all standards and is rush ready at all times
• Manage restaurant budget as determined by Franchisee
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction
• Understand and work to meet all key performance indicators such as sales goals, labor and cost of good percentages, and speed of service goals

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

Qualifications

• Good analytical skills and business acumen
• Works well with others in a fun fast-paced team environment
• On time, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Skills

• Physical Demands/Working Conditions: Standing on feet, repetitive motion including bending, stooping and reaching, lifting packages (if applicable), wearing a headset (if applicable), working in a small space

Benefits

N/A

Pay

N/A

Schedule

N/A