Assistant Manager

About the role

An Assistant Restaurant Manager supports the Restaurant Manager, Shift Leaders, and Team. They take on the responsibilities of the Restaurant Manager in their absence, typically managing during their off-shifts.

Responsibilities

• Lead team meetings, alongside the Restaurant Manager
• Oversee Brand Training Programs, scheduling, training, validating, and certifying staff
• Create and maintain a guest-focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals, and results to the restaurant team members
• Execute along with the Restaurant Manager, new product rollouts including training, marketing, and sampling where applicable
• Ensure Point of Purchase in-store setup complies with Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Support the Restaurant Manager in completing the weekly labor schedule to ensure all shifts are staffed to meet guest demand and service standards
• Assign staff and deploy them as needed
• Support the Restaurant Manager in completing supplier and other vendor orders
• Ensure the restaurant budget is met as determined by the franchisee
• Manage cash in the restaurant and ensure team members follow the franchisee’s cash management policies
• Ensure the facility meets all standards and is rush-ready at all times
• Manage the performance appraisal process for the team and shift leads
• Coach restaurant team members to drive sales, improve profitability, and enhance guest satisfaction
• Understand and work to meet all key performance indicators such as sales goals, labor and cost of good percentages, and speed of service goals

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management skills
• Previous leadership experience in retail, restaurant, or hospitality

Qualifications

• Good analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On-time, demonstrates honesty, and maintains a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest-focused
• Time management skills
• Problem-solving abilities
• Motivates others

Skills

• Excellent communication and leadership skills
• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously
• Knowledge of Dunkin' Donuts standards and procedures

Benefits

Not specified

Pay

Not specified

Schedule

Not specified