Assistant Manager

About the role

An Assistant Restaurant Manager supports the Restaurant Manager, Shift Leaders, and Team. They manage in their absence, typically on their days off and working opposite shifts. Primary duties include floor operations and Brand Training programs.

Responsibilities

• Lead team meetings, along with the Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, and certify team and shift lead staff
• Ensure Brand standards, recipes, and systems are executed
• Create and maintain a guest-focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals, and results to restaurant team members
• Execute along with the RM, new product rollouts including training, marketing, and sampling where applicable
• Execute Point of Purchase instore set up per Brand standards
• Control costs to help maximize profitability
• Support the RM in completing the weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support the RM in assigning staff and deployment
• Support the RM in completing supplier and other vendor orders
• Manage cash in the restaurant and ensure team members follow franchisee’s cash management policies
• Ensure the facility meets all standards and is rush-ready at all times
• Manage restaurant budget as determined by the Franchisee
• Assist in the team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability, and enhance guest satisfaction
• Understand and work to meet all key performance indicators such as sales goals, labor and cost of good percentages, and speed of service goals

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management skills
• Previous leadership experience in retail, restaurant, or hospitality

Qualifications

• Good analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On-time, demonstrates honesty, and maintains a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest-focused
• Time management skills
• Problem-solving abilities
• Motivates others

Skills

• Excellent communication and leadership skills
• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously
• Knowledge of Dunkin' Donuts standards and procedures

Benefits

Not specified

Pay

Not specified

Schedule

Not specified