Assistant Manager

About the role

This position supervises associates assigned by the Store Manager. Manages the store in the absence of the store manager. Plays a key role within the store with employees and customers. Reports directly to the Store Manager.

Responsibilities

• Achieves sales plan in the store, by supervising individual departments.
• Manages production operations including hiring qualified store employees by screening applications and evaluating applicants during interviews.
• Evaluates the performance of the production crews; makes appropriate changes to the production process, recommends wage changes, and disciplinary actions to the Store Manager.
• Supports the corporate culture by promoting a management style of open communication, accountability and consistent treatment of all employees as well as compliance with all Federal and State laws.
• Provides training by answering questions, giving directions and offering constructive feedback about task performance to employees.
• Reviews the ARC Thrift Store Employee Reference Guide with employees as appropriate.
• Writes disciplinary actions, performance feedback for employees and communicates effectively with the employees regarding these matters.
• Maintains daily employee attendance records for assigned departments and effectively communicates with employees.
• Prompt decision making to resolve problems submitted by associates.
• Ensure full accountability in daily handling of assigned store funds, register operations and accuracy in daily deposits.
• Provide safety guidelines to employees, coach employees regarding safety issues, identify and promptly report safety concerns to the Store Manager.
• Open and close the store as required.
• Manage operations/replenishment production as appropriate.
• Implement all aspects of the customer service program.
• The assistant manager ensures that associates handle all duties in the store, even when associates are absent.

Qualifications

• Two years supervisory experience managing a minimum of 5 people is required or equivalent retail thrift store experience.
• Experience working with a diverse workforce. Ability to work with individuals possessing developmental disabilities.
• Ability to use good judgment.
• Energy to take on fast-paced work.
• Strong written and verbal communication skills.
• Good listener.
• Well-organized and self-directed.
• PC literate, Windows based platform.