Assistant Manager

About the role

Assistant Managers support the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met.

Responsibilities

• Supervise all practice employees
• Ensure AEG policies and procedures are followed
• Enforce standards and meet patients' needs
• Work on the sales floor assisting Opticians with sales and troubleshooting
• Resolve customer service issues and provide refunds
• Monitor patient flow and ensure on-time practice performance
• Move patients through without disruptions and communicate with Technicians regarding schedule
• Check in on patients in the lobby
• Monitor associates' break times and ensure compliance with law and company policy
• Participate in interviewing and selecting new practice employees
• Participate in employee disciplinary actions if necessary
• Document and escalate employee relations issues
• Resolve conflicts between associates
• Organize and lead staff meetings
• Provide ongoing feedback to employees
• Facilitate training for new team members
• Demonstrate cost awareness and suggest improvements
• Monitor associates' opening and closing duties
• Maintain store cleanliness, organization, and stock levels
• Participate in annual store inventory
• Perform other duties as assigned by the Practice Manager

Requirements

• High school diploma or equivalent
• ABO Certification preferred but not necessary
• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, And Other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Able to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• TOP
• Paid Holidays

Physical Demands

• Communicate and exchange information
• Utilize equipment necessary to perform the job
• Move about the office