Assistant Manager

Duties And Responsibilities

• Support the GM in leading, mentoring, and inspiring Experience Leads and Team Players to deliver top-tier service and performance.
• Help identify strengths and development opportunities to cultivate future leaders and align career growth with company objectives.
• Assist with recruitment, interviewing, onboarding, and training in collaboration with HR and Operations.
• Ensure team members complete required certifications, training, and compliance items in alignment with company standards.
• Reinforce a positive, inclusive, and motivating culture grounded in Absolute Recomp’s Core Values.
• Aid in executing and overseeing daily club operations to ensure cleanliness, safety, and operational excellence.
• Use reports and KPIs to monitor performance, provide feedback, and support continuous improvement initiatives.
• Conduct regular walkthroughs and audits to uphold brand standards and ensure member satisfaction.
• Support scheduling, staffing, and shift coverage to maintain efficient operations across all hours of operation.
• Ensure all Team Players follow company policies, procedures, and service standards.
• Foster a welcoming, high-energy environment that promotes member satisfaction and retention.
• Address member questions and concerns promptly and professionally, escalating as needed.
• Support community engagement efforts by assisting with outreach activities, local events, and brand representation initiatives.
• Aid in coordinating maintenance, repairs, and equipment needs with Operations, Field Ops, and vendors.
• Support management of inventory, supplies, work orders, and club resources to ensure a fully functional facility.
• Help oversee equipment installations, setups, or club updates as needed.
• Support the GM with budget awareness and operational cost control to help maintain club profitability.
• Assist with cash handling, authorizing refunds, and performing or reviewing bank deposits when delegated.
• Promote retail performance by coaching Team Players on merchandising standards, product knowledge, and sales execution.
• Serve as the acting manager when the General Manager is unavailable.
• Help develop Experience Leads and Team Players for future leadership opportunities through feedback, training, and delegation.
• Maintain availability during off hours as needed for operational questions or emergencies.
• Uphold all company policies and escalate issues promptly when appropriate.

Qualifications

• Must be at least 18 years of age.
• An HS diploma or equivalent required.
• Six (6) months of leadership or Shift Lead experience preferred; prior employment with Absolute Recomp strongly preferred.
• Demonstrated ability to lead, inspire, develop, and support a team.
• Effective communication skills with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Ability to think critically, multitask, and proactively solve problems.
• Ability to handle sensitive and highly confidential information professionally.
• Proficiency in Microsoft Excel, Word, Teams, ABC, Fitness EMS, and related applications preferred.