Assistant Manager, Access Services and Library Technology
Position Number: D93205 | Classification: Information Technology and Telecommunications Rank N | Working Title: Assistant Manager, Access Services and Library Technology | Department: 320001 - LIB Library Administration | Representation: UU - Unclassified Unrepresented | Renewable | FTE: 1.0 | Tenure Status: Not applicable | Proposed Start Date: 12/01/2026
About the Role
Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.
The Portland State University Library seeks applicants for a full-time Assistant Manager of Access Services and Library Technology, a leadership position in a fast-paced and collaborative academic environment. The Assistant Manager is the leader of and an active participant in the day-to-day operations of the Library Technology Support Team. They direct their team’s technology purchasing and documentation, computing lab and study room management, and provision of computer hardware and software support to Library patrons and employees. As part of the Access Services unit, the Assistant Manager works at the Circulation Desk, ensuring staff and student employees provide excellent customer service. Library Access Services supports the educational, research, and service programs of the University by facilitating access to resources within and beyond the Library. Access Services includes the following units: Circulation, Course Reserves, Resource Sharing, and Technology Support. This position reports to the Access Services Manager and directly supervises two classified staff and 2–5 student employees.
Responsibilities
- Lead and actively participate in day-to-day operations of the Library Technology Support Team
- Direct technology purchasing, documentation, computing lab and study room management
- Provide computer hardware and software support to Library patrons and employees
- Coordinate staff and student employee responses to the Technology Support Team’s ticketing system; respond to assistance requests when necessary
- Lead long- and short-term technology projects and planning in collaboration with the Access Services Manager, Library Administration, and key Library and campus stakeholders
- Cover shifts at the Circulation Desk, ensuring staff and student employees provide excellent customer service
- Assist patrons and employees with circulating equipment (laptops, device chargers) and specialized library technology (book scanners, microform readers, wide-format printer)
- Directly supervise two classified staff and 2–5 student employees
Qualifications
- Bachelor’s degree
- 3–4 years work experience in computer science, information systems, educational technology, library technology, or related field
- Previous supervisory experience
Preferred Qualifications
- Experience in an academic library environment
- Current work experience (within the last 5 years) in computer science, information systems, educational technology, library technology, or related field
- Experience providing desktop support for both Mac and PC
- Experience providing support for printers, scanners, computer labs, and digital displays
- Advanced proficiency in library-specific computer applications (e.g., integrated library systems, database applications, institutional repositories; content management systems)
- Demonstrated ability to work positively in a fast-paced, changing environment while collaborating with diverse colleagues, faculty, students, and the community
- Demonstrated ability to work in a technical, team-oriented environment
- Demonstrated ability to communicate well across departments to troubleshoot complex technical issues
Competencies
- Create an environment that acknowledges, encourages, and celebrates differences
- Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds
- Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement
- Adhere to all PSU policies including Prohibited Discrimination & Harassment and Professional Standards of Conduct
- Contribute to a culture of environmental stewardship, practice resource conservation, and actively work toward achieving long-term sustainability goals