Assistant Manager, Access Services and Library Technology

Full-time, unclassified, unrepresented position (FTE 1.0) reporting to the Access Services Manager at the Portland State University Library. Proposed start date: December 1, 2026. Directly supervises two classified staff and 2–5 student employees.

About the role

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life.

The Assistant Manager of Access Services and Library Technology leads the Library Technology Support Team and participates in day-to-day operations. This role directs technology purchasing and documentation, manages computing labs and study rooms, and provides computer hardware and software support to library patrons and employees. As part of the Access Services unit, the Assistant Manager works at the Circulation Desk, ensuring staff and student employees deliver excellent customer service. Access Services supports the University’s educational, research, and service programs by facilitating access to resources within and beyond the Library, encompassing Circulation, Course Reserves, Resource Sharing, and Technology Support.

Responsibilities

• Lead and actively participate in daily operations of the Library Technology Support Team
• Direct technology purchasing, documentation, computing lab and study room management
• Provide computer hardware and software support to library patrons and employees
• Coordinate staff and student employee responses to the Technology Support Team’s ticketing system; respond to assistance requests as needed
• Lead long- and short-term technology projects and planning in collaboration with the Access Services Manager, Library Administration, and key library and campus stakeholders
• Cover shifts at the Circulation Desk, ensuring excellent customer service from staff and student employees
• Assist patrons and employees with circulating equipment (laptops, device chargers) and specialized library technology (book scanners, microform readers, wide-format printer)

Requirements

• Bachelor’s degree
• 3–4 years of work experience in computer science, information systems, educational technology, library technology, or a related field
• Previous supervisory experience

Preferred Qualifications

• Experience in an academic library environment
• Current work experience (within the last 5 years) in computer science, information systems, educational technology, library technology, or a related field
• Experience providing desktop support for both Mac and PC
• Experience supporting printers, scanners, computer labs, and digital displays
• Advanced proficiency in library-specific computer applications (e.g., integrated library systems, database applications, institutional repositories, content management systems)
• Demonstrated ability to work positively in a fast-paced, changing environment while collaborating with diverse colleagues, faculty, students, and the community
• Demonstrated ability to work in a technical, team-oriented environment
• Demonstrated ability to communicate well across departments to troubleshoot complex technical issues

Key Cultural Competencies

• Create an environment that acknowledges, encourages, and celebrates differences
• Function and