Assistant Manager – 37.5 hours per week

Reports to: Store Manager
Supervises: Supervisors, Keyholders, Beauty Advisors

About the role

The Assistant Manager’s main responsibility is to support the Store Manager to maximize sales and profitability while developing and retaining a high-performing team. They must deliver the brand vision and mission by living the brand pillars:

• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focused and commercial business plan to deliver bottom-line profitability

Responsibilities

Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently
• Provides consistent product training and knowledge to give unbiased customer advice

KPIs

• Exceeds sales targets and delivers like-for-like (LFL) growth along with average transaction value (ATV), average units per sale (AUS), and conversion
• Exceeds the company acquisition target for N.dulge
• Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy—adheres to all stock handling policies to ensure stock accuracy and minimize stock loss

Communication

• Ensures team awareness of sales targets, ATV, AUS, and conversion targets on a daily, weekly, and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

• Actively identifies innovative opportunities to maximize business
• Confidently analyzes all available business reports to review weekly, monthly, and yearly performance

Team

• Assists the Store Manager by supporting recruitment and retaining diverse teams that deliver a ‘customer first’ experience
• Creates an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with company processes

Leadership

• Leads, motivates, and inspires the team—be a role model
• Coaches and develops their team and individuals to achieve their full potential

Store Operations

• Ensures the store is maintained in line with company maintenance and health & safety standards, communicating all needs in a timely manner with the Regional Manager or Property Manager
• Understands and adheres to all company loss prevention practices

Qualities

• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyze commercial reports to drive business opportunities
• Ability to identify key performance behaviors and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritizing and organizational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
• Solution-minded, uses initiative to positively solve problems