Assistant Maintenance Supervisor, Residential

About the role

The Assistant Maintenance Supervisor supports the overall maintenance operations of the property, assisting with both make-ready and service work orders. This role ensures compliance with company policies, safety standards, and applicable federal and state regulations (e.g., ADA, Fair Housing, OSHA, HAZCOM, Lead-Based Paint).

Responsibilities

• Assist in overseeing daily maintenance operations and lead the team in the absence of the Maintenance Supervisor.
• Perform maintenance tasks directly or delegate to Maintenance Technicians, while occasionally inspecting completed work for quality and compliance.
• Support the implementation and management of the resident service request system, aiming for completion within 24 hours whenever possible.
• Schedule and participate in the on-call rotation and provide service support as needed.
• Maintain current and accessible safety documentation, including MSDS sheets, HAZCOM records, Lead-Based Paint protocols, mold/mildew procedures, pool and refrigerant logs, and EPA/OSHA compliance materials.
• Monitor property conditions and promptly address any unsafe situations.
• Maintain accurate records for preventive maintenance, service requests, and make-ready status of vacant units.
• Ensure expenditures align with budget guidelines unless prior approval is obtained from the Property Manager or Regional Manager.
• Schedule and perform routine maintenance on equipment and ensure tools are in excellent working condition.
• Diagnose and perform minor repairs across a range of systems and components, including:
  • Identify and map utility meter cut-offs, fixture shut-offs, and sewer clean-outs.
  • Maintain adequate inventory of parts and materials to support common repairs.
• Assist in maintaining clean and litter-free grounds, including raking, sweeping, and shoveling as needed.
• Support the make-ready process and collaborate with the Make-Ready Manager on unit preparation tasks.
• Follow all company safety protocols and use appropriate safety equipment at all times.
• Report unsafe conditions immediately and ensure familiarity with safety features of all tools and equipment.
• Perform additional duties as assigned by the Property Manager or Regional Manager.

Requirements

• High school diploma or GED equivalent required.
• 2+ years’ experience in maintenance property management.
• EPA Universal Certification Required.
• CPO Certification Preferred.
• Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.
• Must possess solid knowledge of carpentry, electrical, plumbing, etc. as required by daily operations.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Must be team oriented and a problem solver.
• Maintain professional appearance and manner at all times.
• May be required to work extended periods of time without relief, when responding to priority/emergency situations.
• Stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment (pump, tools, ladders) and ability to safely install rigging/lifting device.
• Lift and carry objects of up to 50 lbs. for distances of up to 30 feet.
• Climb ladders and stairs.
• Must have a valid driver’s license.
• This position requires rotating on-call, including nights, weekends, and holidays.

Benefits

Employees who work at least 21 hours per week are eligible to participate in The RMR Group’s benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance