Assistant Maintenance Manager - Technician

About the role

The Assistant Maintenance Manager - Technician oversees the Maintenance team for occupied homes within designated portfolios, including managing technicians in Nashville and occasionally traveling to other markets such as Indianapolis, St. Louis, Philadelphia, Baltimore, and Washington DC.

Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with internal team members and residents
• Provide exceptional customer service when interacting with residents
• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources
• Manage day-to-day activity of Maintenance Technicians, including attendance, time sheet review and approval, inventory replenishment, and vehicle care and maintenance
• Maintain oversight of all work performed by in-house technicians, reacting with urgency to address health and safety issues
• Anticipate, advise leadership, and recommend solutions for potential issues, schedule conflicts, or delays
• Conduct weekly team meetings to communicate project updates, completion, or changes
• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and providing proactive one-on-one interactions
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and residents
• Ensure that all maintenance projects meet Tricon quality standards
• Aid in the implementation of corporate processes, training, and enforcement of policy
• Adhere to and manage team to standards of service and work procedures
• Effectively set and manage to deadlines
• Oversee the scope of work on assigned projects
• Oversee and manage (to budget and timeline) all assigned work
• Communicate with team members to support the development of short and long-range goals
• Proactively and courteously communicate with existing and future residents
• Review and communicate monthly budget and key metric performance

Qualifications

• Knowledge of project management software
• Excellent communication skills both written and verbal
• Proven experience working well under pressure and self-managing
• Ability to adapt and anticipate change
• Proficiency with MS Office, with a focus on Excel (specifically for basic accounting and math)
• Prior Maintenance leadership experience required
• Ability to plan, schedule work activities, anticipate issues, and solve problems
• Ability to work effectively with all levels of individuals while inspiring respect and credibility
• Proven track record of successfully using technology (computers, mobile devices, project management software, etc.)
• Knowledge of Yardi preferred

Minimum Requirements

• High school diploma, BA preferred
• Commitment to serving residents in accordance to Tricon's Standards of Service
• Demonstrated attention to detail
• Basic financial acumen
• Excellent Communicator, both verbal and written
• Strong organizational skills and the ability to handle multiple deadlines
• Strong project management and coordination skills

Physical Demands

• Frequently required to sit, talk, and hear
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch
• Regularly lift, carry, and move up to 50 pounds
• Coordinate hands and feet, incorporating vision and hearing, to drive safely