Assistant Maintenance Director

Maintenance Services

• Direct and oversee all aspects of maintenance of the community.
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
• Maintain accurate records for all services, including work orders and contracts completed.
• Walk the property daily to uphold curb appeal and monitor safety issues.
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations.
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost-saving strategies for the community.
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies.
• Communicate and advise Property Manager on recommendations for capital improvements and maintenance requirements for annual budget.
• Coordinate all contracted services, solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
• Notify Property Managers with solutions for any safety or liability concerns as well as preventative maintenance needs.
• Conduct and document weekly safety meetings including procedures, training, safety equipment and MSDA and use of equipment.

Customer Service

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy.
• Ensure excellent customer service with a courteous and professional attitude toward all customers and team members.
• Audit key tracking system daily and weekly.
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a week.

Personnel Development

• Support and assist the Regional Service Director and Property Manager with new hire selections.
• Train, coach, and mentor team members, ensuring appropriate training is received.
• Create a team environment: hold weekly team meetings; manage by goals, open communication.
• Generate work and on-call schedule for service employees.
• Provide ongoing feedback to team members.
• Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy and provide recommendations for compensation adjustments, promotions, and terminations.