Assistant Loan Servicing Manager

Job Summary

We are seeking an Assistant Loan Servicing Manager to support the management of the Bank's loan servicing function within the Loan Operations team. The role focuses on operational excellence and regulatory compliance, ensuring timely and accurate processing of loan servicing activities.

Responsibilities

• Support day-to-day loan servicing activities.
• Ensure timely and accurate processing.
• Maintain strong internal controls.
• Monitor loan maturities, delinquencies, and exceptions.
• Oversee quality control processes.
• Perform periodic reviews of work.
• Identify trends and improvement opportunities.
• Drive efficiency and process enhancements.
• Promote a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Requirements

• High school diploma required; Bachelor’s preferred.
• 4-7 years of loan servicing experience.
• Commercial loan experience required.
• Prior leadership experience preferred.

Qualifications

• Experience managing time effectively and staying focused under pressure.
• Excellent communication skills, both verbal and written.
• Strong understanding of banking and loan operations, with excellent knowledge of regulatory requirements.
• Ability to learn new tools quickly and leverage technology to create efficiencies.
• Commitment to being a team player and contributing positively to the big picture.

Benefits

• Comprehensive benefits package including health coverage, financial wellness programs, and employee stock options.
• Generous paid time off and protection & peace of mind.

Pay

Compensation is based on industry salary ranges, internal salary structures, experience, skills, and other job-related factors.

Schedule

Remote role within the United States; Eastern Standard Hours. Occasional U.S. travel for company events or leadership sessions.