Assistant Leader Msp Operations

About the role

SkyHop Global is recognized as the groundbreaking company in national ground transportation and named to the Inc. 5000 list. Headquartered in Fort Lauderdale with offices in most major hub cities, we provide premier ground transportation and related services through innovative technology and exceptional service.

The Assistant Station Leader will oversee a multi-site operation in support of company goals, partnering with the Station Leader to build a team of professionals focused on delivering "Raving Fan" service and exceeding client expectations.

Responsibilities

• Provide leadership to teams responsible for transportation and schedule management functions.
• Operate as a successful business unit by reporting on revenues, KPIs, budget planning, and talent management.
• Ensure a personal commitment to safety is exhibited by all team members—enforce "Safety First."
• Prepare and execute effective daily and weekly work schedules in response to business needs.
• Coordinate activities to achieve "Raving Fan" service levels and exceed client expectations.
• Ensure timely internal/external communications, including MOR, FCR, HR, management, and accident/incident reports, following corporate Standard Operating Procedures.
• Direct recruiting and new employee acquisition to maintain a fully trained and qualified team, including ongoing training and compliance.
• Lead the Performance Management process, including documentation of disciplinary actions, performance assessments, and individual training plans.
• Develop an accountable team that adheres to SkyHop Global values and standard operating procedures.
• Coordinate and ensure accurate documentation of vehicle maintenance requirements and records; schedule regular and irregular audits of unit vehicles.
• Ensure adherence to office policies and procedures by all team members.

Requirements

• Establish strong working relationships with internal departments and customers.
• Bring a high level of passion for exceeding client expectations.
• Experience addressing customer needs/concerns to maintain operational excellence.
• Ability to prioritize, manage work schedules, projects, and build relationships.
• Strong technical skills with the capability to produce accurate and timely reports.
• Minimum of two to three years of experience in transportation or related industries.
• Willingness to work a flexible schedule, including occasional weekends and evenings.

Benefits

• 401(k) with matching
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Schedule

• 8-hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Pay

Salary: $55,000.00 - $60,000.00 per year

Supplemental pay types: Bonus pay, Tips