Assistant Leader, Customer Experience

Responsibilities

• Livethe RH vision, values and beliefs every day
• Exemplify the RH lifestyle brand through communication, personal appearance and professionalism
• Aid Leaders in attracting the right talent, coach teams in creating a luxury customer experience
• Support Leadership Team with education, inspiration, leadership, and guiding associates to reach their highest potential both in terms of service metrics and career goals
• Learn and communicate the RH design point of view and product assortment
• Proactively resolve complex issues promptly and independently, often leading resolutions with teams or cross-functional partners and identifying future areas of opportunity
• Drive customer delight and revenue through elevated product knowledge and unparalleled service

Requirements

• 3+ years experience in a customer-facing role, with leadership experience preferred
• Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
• Strong interpersonal skills
• Results-driven
• Prowedential ability to learn from opportunities, seek constructive feedback from colleagues and leadership to improve results
• High energy with the ability to energize others
• Experience fostering a positive and healthy work environment in which people want to perform their best
• Commitment to Quality, detail focused on all levels
• Background delivering first-class service to clients
• Willingness to work a flexible schedule, including evenings, weekends and holidays