Assistant IT Manager

Job Description

The Assistant IT Manager will partner with the IT Manager to deploy, secure, and sustain all hotel technology—from PMS and POS to guest-facing Wi-Fi and in-room IoT controls. This position plays a hands-on role during pre-opening build-out, then transition into a dynamic support leader, ensuring our systems deliver seamless, high-performance experiences for our Faena New York guests and staff.

Duties And Responsibilities

• System Implementation: Assist in installing and configuring Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi-Fi networks.
• Infrastructure Validation: Audit LAN/WAN, VLAN segmentation, and network security; coordinate failover, backup-power and redundancy plans.
• Vendor Coordination: Manage on-site deliveries, installations, and SLAs with Cisco, Mitel, Siemens, and other technology partners.
• User Acceptance & Training: Lead UAT cycles; create SOPs, quick-reference guides, and hands-on training modules for front desk, F&B, and housekeeping teams.
• Technical Support: Provide prompt resolution of hardware, software, and connectivity issues—minimizing disruption to guest services.
• Maintenance & Compliance: Oversee patch management, antivirus, intrusion detection, and data-privacy protocols in line with brand and legal standards.
• Asset Management: Maintain an accurate IT inventory; coordinate repairs, upgrades, and equipment replacements lifecycle.
• Guest-Experience & Innovation: Troubleshoot contactless check-in kiosks, mobile-key integrations, in-room entertainment systems, and smart-room controls with discretion.
• Continuous Improvement: Identify and pilot new technologies (IoT, advanced streaming, digital signage) that elevate the Faena experience.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–3 years’ hotel IT experience, with hands-on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems.
• Strong communicator and trainer—able to translate technical concepts for non-technical teams.
• Prioritize and multitask in fast-paced, shifting environments (construction sites through full operations).
• Service-oriented mindset, proactive problem-solver, and collaborative team player.
• Flexibility to work varied hours, weekends, and on-call rotations during critical launch phases.

Technical Proficiencies

• Networking: DHCP, VLANs, VPNs, Wi-Fi design & optimization
• Security: Patch deployment, endpoint protection, intrusion detection
• Hospitality Systems: Opera, SilverWare/Micros, SynXis or equivalents
• Tools: Active Directory, VMWare/Hyper-V, backup solutions

Working Conditions

• Pre-Opening: Hands-on, on-site work in evolving, unfinished environments; frequent coordination with construction and vendor teams.
• Operational: Blend of desk-based planning and floor-level troubleshooting; occasional late-night or weekend shifts for updates and go-live support.

Physical Demands and Work Environment

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.