Assistant Installation Manager

Empire Today is seeking an Assistant Installation Manager to join our marketing team, managing installation projects for in-home and business-to-business installed flooring sales.

About the role

This position ensures product, supplies, and installation contractor resources are properly allocated for each project. You will manage and direct resource allocation, customer expectations, and analyze adjustments to achieve flooring project success.

Responsibilities

• Locate, evaluate, and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers, and employees.
• Regularly evaluate customer satisfaction of subcontractors’ installation work and recommend continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors based on licensure, qualifications, and geographic locations using Empire systems.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service, and management to resolve installation-related complaints.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
• Attend Post-loadout Meeting to report status of allocations and collaborate to resolve issues.
• Engage with installation contractors at job sites to resolve customer issues, troubleshoot technical questions, and address change orders.
• Approve or decline subcontractor change order requests in a timely manner.
• Manage the scope and monetary impact of change orders with customers, secure approval, update paperwork, and facilitate payment processing.
• Perform job-site visits weekly to evaluate subcontractor qualifications or address customer complaints.
• Coach installer subcontractors to meet customer delivery expectations.
• Set, adjust, and approve subcontractor labor pay for scope changes on-site.
• Handle installer subcontractor complaints and grievances promptly.
• Control the flow and distribution of materials and supplies, ensuring proper return and accounting in Empire’s systems.
• Provide for the safety and security of employees, subcontractors, and Empire property during loadout.
• Monitor policy and safety compliance during loadout.
• Assist with other market initiatives under the direction of the General Manager.
• Perform other functions as necessary or assigned.

Requirements

• High School Diploma or equivalent.
• Valid Driver’s License.
• Strong computer systems skills, including Microsoft applications and order management software.
• Bilingual fluency in English and Spanish preferred.
• Proficient in the fundamentals of carpet and flooring installations.
• Working knowledge of home improvement codes, permitting, and licensing requirements is a plus.
• Experience with material take-offs, additions, and estimating competency is a plus.
• Strong ability to communicate in written, verbal, and presentation formats.
• Strong problem-solving and negotiation skills.
• Team player with a focus on positive subcontractor rapport.

Benefits

• Health Insurance: Choose from a variety of medical, dental, and vision plans, including prescription drug coverage, flexible spending accounts, life insurance, and telehealth.
• Wellness Program: Access to fitness programs, health screenings, nutritional counseling, and preventative healthcare.
• Paid Time Off & Holiday Pay: Paid time off and floating holidays, with PTO growing based on years of service.
• Perks: Discounts on insurance bundles, mortgages, pet insurance, and more through Perks at Work.
• Learning & Development: Thousands of learning courses, interactive workshops, leadership academies, and university partnerships.
• Incentive Plan: Opportunity to earn bonuses based on performance.
• Professional Development & Career Advancement: Unlimited growth opportunities within an inclusive company culture.

Pay

$65,000–$75,000 annually plus bonus.