Assistant Installation Manager

About the role

Empire Today is seeking an Assistant Installation Manager to manage installation projects for in-home and business-to-business installed flooring sales. This role ensures product, supplies, and installation contractor resources are properly allocated for each project, manages resource allocation and customer expectations, and analyzes adjustments to achieve project success.

Responsibilities

• Locate, evaluate, and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers, and employees.
• Regularly evaluate customer satisfaction of subcontractors’ installation work and make recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors to customer projects based on licensure, qualifications, and geographic locations using Empire systems.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service, and management to resolve customer complaints related to installation.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
• Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
• Engage with installation contractors at job sites to resolve customer issues, troubleshoot technical questions, and address customer change orders.
• Approve or decline subcontractor change order requests in a timely manner.
• Manage the scope and monetary impact of change orders with customers, secure approval, update paperwork, and facilitate payment processing.
• Perform job-site visits each week to evaluate new or developing subcontractor qualifications or projects with customer complaints.
• Coach installer subcontractors to ensure Empire achieves customer delivery expectations.
• Set, adjust, and approve installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
• Handle installer subcontractor complaints and grievances promptly.
• Control the flow and distribution of materials and supplies allocated to customer jobs and ensure appropriate return and accounting in Empire’s systems.
• Provide for the safety and security of employees, installer subcontractors, and Empire property during loadout.
• Monitor policy and safety compliance measure adherence during loadout.
• Assist with other market initiatives under the direction of the General Manager.
• Perform other functions as necessary or as assigned.

Requirements

• High School Diploma or equivalent.
• Valid Driver’s License.
• Strong computer systems skills, including all Microsoft applications and order management software programs.
• Bilingual fluency in English and Spanish preferred.
• Proficient in the fundamentals of carpet and flooring installations.
• Working knowledge of home improvement codes, permitting, and licensing requirements is preferred.
• Experience with material take-offs, additions, and estimating competency is a plus.
• Strong ability to effectively communicate in written, verbal, and presentation formats.
• Strong problem-solving and negotiation skills.
• Team player who supports positive subcontractor rapport.

Benefits

• Health Insurance: Choose from a variety of medical, dental, and vision plans, including prescription drug coverage, flexible spending accounts, life insurance, and telehealth.
• Wellness Program: Access to resources such as fitness programs, health screenings, nutritional counseling, and preventative healthcare.
• Paid Time Off & Holiday Pay: Employees enjoy paid time off and floating holidays, with PTO growing with years of service.
• Perks: Access best-in-market pricing and group discounts on insurance bundles, mortgages, pet insurance, and more through Perks at Work.
• Learning & Development: Investment in your success through thousands of learning courses, interactive workshops, leadership academies, and university partnerships.
• Incentive Plan: Opportunity to earn bonuses based on performance.
• Professional Development & Career Advancement: Unlimited growth opportunities within an inclusive company culture.

Pay

$55,000 - $62,000 annually plus bonus.