Assistant Inside Sales Manager

Essential Duties And Responsibilities

• Lead, coach, mentor, and develop the Inside Sales team to achieve individual and departmental objectives.
• Recruit, hire, onboard, train, and evaluate Inside Sales personnel.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Establish and monitor key performance indicators (KPIs) for customer responsiveness, quotation activity, order accuracy, and customer satisfaction.
• Foster a culture of accountability, teamwork, continuous improvement, and customer focus.
• Manage employee scheduling, workload distribution, and departmental resources to ensure optimal customer support coverage.
• Resolve escalated customer issues and provide guidance to team members on complex situations.
• Oversee the preparation of customer quotations and ensure timely, accurate responses to customer inquiries.
• Monitor order entry activities to ensure customer orders are processed accurately and efficiently.
• Ensure Stellar® products and services meet customer specifications and requirements.
• Support the development and implementation of sales strategies to increase customer retention, market share, and revenue growth.
• Partner with Outside Sales, Product Management, Marketing, and Customer Service teams to identify and capitalize on business opportunities.
• Participate in customer visits, sales meetings, trade shows, and strategic account reviews as needed.
• Maintain strong relationships with key customers and distributors.
• Monitor order status, inventory levels, and manufacturing schedules to proactively address customer needs and delivery expectations.
• Collaborate with Production Control, Shipping, Purchasing, and Product Management to resolve order fulfillment challenges.
• Ensure timely communication with customers regarding order status, product availability, pricing, and delivery schedules.
• Review and approve billing adjustments, credits, warranty claims, freight claims, and tax-related transactions as appropriate.
• Develop and maintain departmental procedures and best practices to improve efficiency and customer satisfaction.
• Identify opportunities to improve sales processes, customer experience, and internal workflows.
• Lead departmental initiatives related to process improvement, system enhancements, and customer satisfaction programs.
• Support implementation and utilization of CRM, ERP, and other sales-related technologies.
• Ensure compliance with company policies, procedures, and quality standards.

Qualifications

• Strong leadership skills, exceptional communication abilities, and a commitment to providing superior customer service.
• Proven leadership, coaching, and team development abilities.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer relationship management skills.
• Ability to analyze data and make informed business decisions.
• Demonstrated problem-solving and conflict-resolution skills.
• Ability to collaborate effectively across all levels of the organization.
• Strong understanding of sales processes, customer service principles, and order management.
• Valid driver's license.