Assistant in Training

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
• Eager and assertive to answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area.
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Maintains and builds good Guest relationships to develop a client based business.
• Lead by example with a high level of showmanship, excellent customer service and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Passionate to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates.
• Coachable; consistently welcomes feedback from Manager to improve sales presentations.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Plan sales goals with Store Manager.
• Show passion for product education and showmanship to create results.

Teammate Recruiting, Training and Development

• Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend.
• Coach and create relationships through Guest Loyalty and Guest Preferred.
• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis.
• Maintain a positive attitude at all times creating a positive floor culture.
• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
• Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker.
• Motivate Teammates to initiate and complete daily tasks set by Store Management.
• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in.
• Execute actions from department calendars and track on the Weekly Delegation Worksheet.
• Demonstrate leadership actions during segments.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Give informational and influential store tours.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Show ability to create changes to improve store’s overall performance via Performance Tracker.
• Responsible for asking for and remembering Guest names.
• Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week.
• Help execute all segments to support business goals.
• Assist Store Manager in Recruitment of all store staffing needs.
• Understand how to explain pay and Buckle Benefits.
• Responsible for training and coaching with manager on all non-sales positions.
• Assertive to execute actions with constantly changing sales focuses.
• Identify and follow through on all Teammate training needs.
• Show visual merchandising aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Ensure visual standards on floor and backroom are maintained.
• Responsible for visual standards on floor and backroom.
• Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind.
• Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.
• Partner with Store Manager to delegate, demonstrate, and review all 4 zones.
• Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Show ability to create changes to improve store’s overall performance via Performance Tracker.
• Responsible for visual standards on floor and backroom.

Operations

• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
• Understand and utilize planner including completion of Opening and Closing Checklists.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Follow all Loss Prevention guidelines, including daily bag and purse checks.
• Execute and teach all Point of Sale (“POS”) procedures.
• Appropriately handle calls from Corporate Office.
• Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices.
• Navigate and execute all tools on the home page.
• Complete all scheduled shifts and cover shifts when needed.
• Maintain a clean, organized and shoppable store to fulfill Buckle’s mission statement.
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks.