Assistant Human Resources Director

Duties/Responsibilities

• Provides strategic and operational leadership over multiple HR functional areas.
• Leads the administration, configuration, and continuous improvement of the City’s HCM platform (Oracle Fusion HCM) and related HR technology systems.
• Oversees system stabilization, post-implementation optimization, and end-user support.
• Partners with IT and vendor teams to ensure data integrity, security, and system integration across platforms.
• Manages the planning and execution of future system modules and enhancements.
• Manages vendor relationships for HR technology platforms, ensuring contractual performance, knowledge transfer, and transition planning.
• Oversees HR Connect or equivalent frontline service functions that serve as the primary intake channel for employee inquiries.
• Designs and implements a tiered service delivery model that routes employee-level inquiries through centralized channels and director/manager-level support through assigned HR specialists/portfolios.
• Establishes service standards, response time expectations, and quality metrics.
• Builds and manages an HR liaison or specialist model that provides portfolio-based support to City departments.
• Owes the department’s data strategy, including the collection, governance, analysis, and reporting of HR metrics and workforce data.
• Develops and maintains dashboards, scorecards, and regular reporting packages for HR leadership, the City Manager’s Office, and other stakeholders.
• Produces ad hoc analyses to support decision-making on workforce planning, compensation, staffing trends, and operational performance.
• Ensures compliance with data governance standards and regulatory reporting requirements.
• Builds internal capacity for data literacy and self-service reporting within the HR department.
• Directly supervises managers and staff within assigned functional areas; serves as a second-level supervisor overseeing multiple divisions.
• Prioritizes the growth and development of direct reports and their teams, conducting regular 1:1 meetings and managing performance through the City’s EPEP Performance Management framework.
• Invests in building team capacity, initiative, and professional skills.
• Operates in alignment with the department’s operational excellence framework, ensuring all work within assigned divisions reflects a commitment to customer service, communication, compliance, and continuous improvement.
• Collaborates with peer leaders in the HR department to ensure alignment of operations with department strategy.
• Serves as HR Director in the Director’s absence when designated.
• Represents the HR department at meetings, proceedings, and presentations, including City Council when designated.
• Manages assigned projects, vendor relationships, and budget responsibilities within the division.

Minimum Qualifications & Experience

• Bachelor’s degree in human resources, public administration, organizational development, business administration, or a directly related field.
• Nine (9) years of demonstrated progressively responsible human resources experience in at least two related operational functions: HRIS - HR Technology and Information Systems, HR Service - Delivery and Operations, or HR Data-Analytics, and Reporting.
• Five (5) years of supervisory or management experience.