Assistant Human Resource Manager

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

Assists the Human Resource Manager with providing prompt, efficient, and friendly customer service; updating the payroll system; counseling with department heads and employees regarding performance reviews, personnel issues, scheduling, benefits, wages, and more; and coordinating a variety of administrative duties including recruiting, hiring, payroll, performance reviews, orientation, benefits, and employee counseling. Works closely with store management to ensure maximum employee satisfaction and retention.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and reports to: District Store Director; Store Manager; Assistant Managers; Store Operations, Perishables, and Health Wellness Home; Human Resource Manager. No direct reports.

Responsibilities

Primary Duties

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and address them by name whenever possible.
• Assists customers by:
  • Escorting them to products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Assists with the coordination of inputting, changing, and deleting employee information in the VLM system (time and attendance).
• Assists in counseling with department heads and employees regarding performance reviews, personal issues, scheduling, benefits, wages, etc., and acts as the Insurance Coordinator and 401(k) Coordinator.
• Assists with handling and satisfying customer complaints, sends follow-up letters, and thank-you letters.
• Assists with developing effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another.
• Assists in facilitating the hiring process and may be involved in the interviewing and placement of specified positions.
• Assists in tracking vacations and personal days for store employees.
• Assists in conducting orientations and trains new employees.
• Attends weekly staff meetings and assistant manager meetings.
• Participates in employee evaluations.
• Adjusts hours and departments; takes time clock readings, etc.
• Assists in conducting exit interviews and shares results with store director.
• Assists in making payroll adjustments including extra bonuses, missed pay raises, etc., and sends to payroll.
• Assists in providing department heads and management with standard reports.
• Assists with transmitting sales, hours, adjustments, and accounts receivable to corporate office on a weekly basis.
• Assists with dispersing paychecks, W-2’s, Trust Fund/401(k) reports/year-end employee income and benefits reports, and other company and store communications (birthdays, anniversaries, etc.).
• Assists with posting hours worked by employees.
• Assists in the preparation of employee wage and employment verifications, as well as disability claims, leave of absence requests, and extensions.
• Assists in recording and follows up on Workers Compensation claims and issues and fills out accident reports on customers, both property damage and personal injuries.
• Assists with scheduling employees as needed, honors employee time-off requests, and replaces employees that call in.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties

• Assists in coordinating and often conducts quarterly part-time employee meetings.
• Assists in coordinating store events (Holiday party, Springtime Party, etc.).
• Assists with FT/RT quarterly bonus meetings.
• Assists with coordinating store Service Award program for FT/RT/PT employees.
• Conducts tours of store for schools and civic organizations.
• Orders supplies for office and departments.
• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Qualifications

Education and Experience

• High school diploma or equivalent, plus 2-3 years of additional schooling in Human Resources and Accounting.
• Six months or less of similar or related work experience.
• Hy-Vee experience preferred.

Skills and Abilities

• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview, counsel, or advise people; evaluate data; compose correspondence.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• Occasionally exposed to chemicals/solvents.
• Fast-paced work environment.

Equipment Used

• Computer
• Workday (Time and Attendance software)
• Microsoft Word, Outlook
• Calculator, phone, fax, copier
• Lotto machine
• Two-wheeler, box cutters, pallet jack

Financial Responsibility

• Responsible for payroll, accounts receivable, computer, and cash.
• Purchases uniforms/dress shirts, supplies, employee/store promotions, and processes cash advances.

Contacts

• Daily contact with customers and employee parents.
• Monthly contact with the general public, community or trade/professional organizations, and federal/state governmental or regulatory agencies.
• Occasional contact with suppliers/vendors.

Confidentiality

Has access to confidential information including employee records.

Employment is contingent upon the successful completion of a pre-employment drug screen.