Assistant Hospitality Manager

About the role

The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships nationwide and excels at developing relationships through training, human connection, and career development for our employees and partners.

Responsibilities

• Support the Operations Manager with complete oversight of the financial, operational, safety, and service-related success at their valet location.
• Manage, plan, schedule, train, and direct the activities of Shift Leads and valet attendants.
• Ensure increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and internal service metrics.
• Implement and complete other projects, programs, and initiatives that may arise from the assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for claims and safety-related training, prevention initiatives, and claims processing, including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success, including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing, ensuring sign-off on hours promptly; collaborating with the local payroll department to ensure pay data is completed properly; working with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for assisting with financial management of assigned location, ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.
• Affirmative action statement: The LAZ Hospitality team is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We strive to provide equal opportunities for all candidates without regard to race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law.

Requirements

• Prior experience in the hospitality industry Valet Parking is highly required.
• Previous supervisory or management experience is preferred.
• Valid driver’s license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Qualifications

• Bachelor's Degree or equivalent work experience desired.

Skills

• Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.
• Capable of handling employee conflict, following grievance procedures, mediating, and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

Willingness to work in the elements – heat, wind, snow, rain, etc., Ability to lift, push, and pull at least 50 pounds, Ability to stand, walk, and run for extended periods, Ability to bend, stoop, squat, and lift frequently throughout a shift.

Benefits

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• Additional Full-Time Benefits: 401k, Medical, Dental, Vision, Paid time off, Short Term & Long-Term Disability

Pay

$60,000 - $65,000/year

Schedule

Shifts will vary, and you will need to work weekends. Flexibility is required to support 24/7 operational needs.