Assistant Guideshop Manager

About the company

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Bonobos, our menswear brand, is known for being a style instigator and offering perfect-fit pants through an innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available online and at any of our 50 Guideshop locations. Guideshops provide one-on-one service and expert fit advice, redefining traditional retail.

About the role

The Assistant Guideshop Manager (Retail Assistant Manager) is a customer-obsessed, multi-faceted role merging business strategy, operations, creativity, and people management. Reporting directly to the Guideshop Manager, you will partner with them to manage a team of 1-3 Lead Guides and 4-7 Guides.

Responsibilities

• Drive business results by analyzing trends, maximizing daily sales plans, and developing Guides.
• Create an exceptional customer experience with a strong presence on the sales floor and by modeling optimal selling behaviors.
• Coach Guides during scheduled shifts to enhance customer experience.
• Assist in recruiting, hiring, developing, and retaining top talent.
• Preserve long-term customer relationships by maximizing the Guideshop client book and maintaining outreach expectations.
• Act as the leader in charge when the Guideshop Manager is unavailable.
• Support the Guideshop's expense budget, payroll control, and procedural compliance.
• Execute and maintain strong visual merchandising standards.
• Inspire, motivate, and lead through Bonobos Core Virtues.

Requirements

• Minimum of 3-4 years of retail or sales experience in a leadership capacity or relevant experience.
• Consistently achieve personal and overall store sales goals.
• Knowledge of men's fashion, fabrics, and fit.
• Able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Skills

• Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued.
• Balance training, sales, and operations effectively.
• Thorough understanding of the Bonobos brand style and mission: Make Fit Happen. For Every Body.
• Lead by example; enthusiastic about coaching and mentoring a team.
• Create and ensure a cohesive work environment that inspires engagement.
• Self-motivated and confident in networking and generating leads.
• Strong time management and organizational skills.
• Excellent verbal and written communication skills; build and maintain professional relationships.

Benefits

PHOENIX offers a range of benefits to full-time associates, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Eligibility to participate in the Bonobos Guideshop Incentive Plan.

For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance. Part-time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match.

Pay

Actual compensation offered is dependent upon factors including work location, education, relevant skills, and experience. Pay range: $28.00 - $36.00 per hour.