Assistant Guest Service Manager

Job Duties And Responsibilities

• Maintains current list of available rooms for walk situations.
• Clocks in and out as needed.
• Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Maintains productive relationship with Valet Parking provider.
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required.
• Works nights, weekends, and holidays as necessary.

Requirements

• Minimum of three (3) years in similar leadership role.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Excellent time management skills.
• In-depth knowledge of hotel Front Desk operations.

Qualifications

• Minimum of High School education, post-high school education preferred.

Skills

• Knowledge of hotel Front Desk operations.

Benefits

• Work Today, Get Paid Today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program

Pay

$50,000 - $55,000 annually

Schedule

Nights, weekends, and holidays as necessary.