Assistant Guest Relations Manager

About the role

As a service-minded Assistant Guest Relations Manager, you will lead and inspire our great-natured service team. Your role involves constant interaction with guests, whether they are visiting from across the globe or just around the corner. You will teach others to provide exceptional service by leading by example.

Responsibilities

• Work with all operational departments to maximize guest engagement and seek out opportunities for guest-centric experiences.
• Coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival.
• Greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience.
• Review guest comments, guest satisfaction results, and other data to identify areas for improvement.
• Oversee management of guest feedback and post-stay communication, responding to and handling guest opportunities and challenges.
• Customize opportunities and experiences for guests above and beyond operational standards.

Requirements

• A post-secondary diploma or degree in a field of study related to this profession.
• 1-3 years’ experience in the Rooms Division, preferably Front Office, in a luxury property.
• Prior management experience in a quality luxury hotel brand.

Qualifications

• Proficient in verbal and written English communication.
• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.

Skills

• Flexibility to meet the demands of a 24-hour operation.

Benefits

• $75,000 - $90,000 annually.

Schedule

• Varying schedules, including holidays and weekends, to accommodate the business and demands of the property.

About Us

Starwood Hotels is a mission-driven company with a purpose that impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.