Assistant General Managers

About the role

The Assistant General Manager (AGM) contributes to Smoothie King's success by supporting the General Manager in leading the team to create and maintain an exceptional Guest Experience while adhering to brand standards. The AGM is involved in all aspects of store operations, fostering a culture of excellence.

Responsibilities

• Leading and developing the team
• Ensuring an exceptional Guest Experience
• Providing a high-quality product
• Maximizing sales performance
• Driving profitability while maintaining a fun and welcoming atmosphere
• Daily Operations: Reviews store environment and KPIs, identifies problems, concerns, and opportunities for improvement, and adjusts accordingly.
• Drives implementation of company programs through action planning and inspires the team to meet operational standards.
• Promotes and maintains consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented.
• Develops and oversees partnerships with local community members and participates in local events to build brand awareness.
• Uses operational tools, such as Profit and Loss Statement, Business Review, Cash management, Log including banking policies and procedures, Labor Matrix and Inventory Management tools, to achieve Operational Excellence.
• Building Effective Teams: Challenges the team to achieve results, ensures each employee follows and completes training tools, provides feedback, and sets goals. Recognizes and reinforces individual and team accomplishments.
• Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where the team feels valued and respected.
• Champions and embodies our culture, mission, and core values. Works closely with the District Leader to execute all initiatives in the field.
• Maximize satisfaction through ensuring high levels of Guest service, including oversight of Guest reviews and escalated Guest issues.
• Maintains store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Communicate and manage all marketing strategies and promotions in the store, ensuring proper execution to drive results.
• Understands the local competition and keeps current on changes in the food service landscape.
• Composure: Handles Guest concerns at the store level to the guests' satisfaction, communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration, and is considered a confident and/or resource in a tough situation.

Qualifications

• Minimum High School Diploma or GED Equivalent
• Excellent written and verbal communication skills
• Ability to perform basic POS and computer functions
• Team-oriented, self-motivated, and well organized
• Physical Requirements: Regularly talks and hears, sits, stands, uses hands and fingers to handle or feel, reaches with arms and hands, climbs or balances, stoops, kneels, or crouches, lifts up to 50 pounds, works outside of normal business hours including evenings and weekends, minimums of 40 to 45 hours per week.

Skills

• Communication
• Management
• Leadership
• Problem-solving
• Team-building

Benefits

N/A

Pay

N/A

Schedule

This is a full-time, exempt position. This position may work outside of normal business hours to include evenings and weekends as needed.

EEO Statement

Northern Blends is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.

Company Introduction

We are a leadership company that blends and serves smoothies to our guests. We have 26 locations throughout Michigan and seven in the Columbus Ohio area with plans to add 10 more in the next year and a half. Come grow with us!