Assistant General Manager (WW)

About the role

Join the Best. Team. Ever at The Edge Fitness Clubs. You'll be part of a passionate and dedicated team who love fitness, people, and making a difference in lives.

Responsibilities

• Maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance)
• Communicates regularly with department heads regarding the performance of each department
• Recruits, interviews, and ultimately makes the decision to hire new front desk employees into the club
• Authorizes and approves all staffing changes including new front desk hires, promotions, and terminations
• Schedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets
• Creates a positive and healthy workplace that fosters constant and never-ending improvement
• Provides the time to coach, train, and develop each front desk staff member's sales and customer service skills through practice and training
• Bridges The Edge brand to life by connecting members to their areas of interest and assisting them with getting the most out of all of the services offered by The Edge
• Proactively manages and ensures resolution of member concerns and complaints
• Aids the management staff to drive monthly and yearly financial performance of the club
• Ensures the Fitness Consultants' image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standards
• Personally conducts daily club walk-throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting Edge standards and is promoting our brand
• Mets with the management team daily to strategize on how to get the club to goal
• Participates in weekly staff meetings to reinforce team building, education, and communicate team's KPI's

Requirements

• Energy & Enthusiasm
• A Passion for Fitness
• Thrives in a customer-focused environment
• 2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing service-oriented environment
• Supervisory Responsibility: This position will supervise the Fitness Consultants and is the MOD when the GM is not in the building

Qualifications

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.